Shipping policy
Shipping Policy
At Pet Region, we are committed to delivering your pet essentials safely and on time across Pakistan. Please review our Shipping Policy below.
1. Shipping Coverage
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We deliver all over Pakistan.
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Orders are shipped through reliable third-party courier services.
2. Order Processing Time
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Orders are processed within 1–2 working days after confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Time
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Standard delivery time is 2–5 working days, depending on your location.
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Remote or rural areas may take slightly longer.
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or other factors beyond our control.
4. Shipping Charges
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Shipping charges are calculated at checkout based on order size, weight, and delivery location.
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Any applicable shipping fee will be clearly displayed before order confirmation.
5. Cash on Delivery (COD)
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Cash on Delivery is available in selected areas.
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Customers must ensure availability to receive the parcel and make payment at the time of delivery.
6. Failed or Delayed Deliveries
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If a delivery attempt fails due to incorrect address, unavailability, or refusal, the customer may be responsible for additional shipping charges.
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Pet Region is not liable for delays caused by courier services.
7. Damaged or Missing Items
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If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos or videos.
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We will assist according to our Return & Refund Policy.
8. Order Tracking
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Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
9. Policy Updates
Pet Region reserves the right to update or modify this Shipping Policy at any time without prior notice.
10. Contact Information
For shipping-related queries, contact us:
📧 petregionsales@gmail.com
📞 +92 334 3311168
Pet Region
Quality pet care, delivered to your doorstep 🐾